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Healthcare
Company Program Management for Enterprise-wide, Strategic IT Initiatives
Provided program/project management services, leading significant Information Technology initiatives for this healthcare services company, including custom application, integration, and infrastructure projects. Provided project planning, scheduling, status reporting, issue/risk management, vendor management, budget management, change control, and executive communications. Established a Project Management Office including the design and implementation of standard processes, templates, and tools. Mentored client project managers. |
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Insurance Services Company Program Management for a Large Custom Software Development Initiative
Managed the program for a complex, 14-month custom software development initiative. Using the Microsoft Solutions Framework, served as a member of the project leadership team to manage project efforts through all project phases from Envisioning through Deployment. The project scope included the development of a subscriber-level accounts receivable system, additional functionality for core front-end transactional systems, and new core components in the middle tier of the organization’s systems architecture. The project team was composed of over 30 developers, business analysts, and quality assurance analysts located in four locations, including offshore resources in India. Project results included increased equipment return rates or the collection of fees for non-returns, substantial improvements in the ability to track the financial transactions related to individual claims, and a new level of systems capability and data to support other current and future product offerings. |
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Financial Services Company Project Management and Oracle Financials Suite Implementation
Provided project management guidance during the implementation of the Oracle Financials Suite for the financial arm of a Fortune 50 company. Facilitated the creation and ongoing support of a small Project Management Office responsible for tracking all project components and sub-projects to ensure on time completion of tasks. Reengineered existing Change Management, Issue Management, and Risk Management processes. Introduced Status Reporting requirements and template. Created System Integration Testing, User Acceptance Testing, and Production Cutover Strategy documents, and participated in the execution of these two major testing events, culminating in User Acceptance signoff and Cutover approval. Managed a multitude of testing and cutover tasks, including authorship of various documents supporting the testing, defect tracking, and support efforts. Worked with the client’s project team, Oracle, and a variety of third party vendors and internal departments to rescue this troubled, high-visibility project resulting in an on-time international implementation of the pilot site. |
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Healthcare Company Project Portfolio Management (PPM) Process Design and Implementation
Established an initial PPM process to govern the flow of projects at an enterprise level. Set up a project governance board and designed and implemented a cyclical process to review and manage the portfolio of existing projects (including a process governing the flow of the lifecycle of individual projects). Developed a comprehensive project inventory across all areas of the organization. Recommended project priorities to executive leadership. Improved visibility and tracking for all projects governed by the new process. Established a mechanism for prioritizing projects and making decisions when resource constraints occur. |
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Technology Company Project Management
Provided project management leadership, call center industry experience, and business-based technical expertise for a large national technology company that operates three call centers. Reviewed the business drivers with management and operational issues with staff in helping the team to identify the key requirements for a workforce management system. Guided the team through an RFP process and helped them understand the trade-offs with implementing various features and modules. Knowledge of call center operations and logistics management in addition to technology provided the expertise required for an effective decision. |
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Consumer Goods Company Tier 1 Enterprise Resource Planning (ERP) Implementation Project Management
Managed the successful implementation of a Tier 1 ERP software system (PeopleSoft Enterprise One) for a $240+ million division of a global consumer packaged goods company. Worked with the division’s Chief Information Officer and managed the efforts of a 47-person team. Managed the implementation through all phases, including analysis and design of core business processes. Served as a member of the company’s global leadership team focused on defining global standards and developing a strategy to implement the ERP system in all divisions (composed of 50+ companies). Results include a successful ERP implementation at the division, including the knowledge transfer necessary for the division’s internal resources to be able to successfully own and maintain the system. Results also include the establishment of global structures and standards, such as master data definitions and a global chart of accounts, which are being leveraged by other divisions in ongoing implementations. |
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State Government Entity ERP Implementation Project Management Support
Provided project management support for a team of State and Integrator project managers on an enterprise-wide ERP software rollout. Established and implemented project standards for documentation, change management, issue resolution, and project planning. Designed, developed, and maintained a requirements traceability matrix for use across the project teams. Created numerous custom reports based on user needs. Troubleshot issues, resolving data discrepancies and training users as necessary. Drafted leadership communication plan to encourage project support plan across different areas affected by implementation. Presented document to client for revisions and sign-off. Maintained master project work plan with over 100 resources spanning over three years using MS Project. Continually ensured that work plan dates were consistent with contractual deadlines. Managed weekly project team time reporting and updates from managers. |
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Healthcare Company IT Strategic Plan and Organization Assessment
Led an IT strategic planning and organizational assessment for a healthcare company. Evaluated the people, systems, processes, budget, and organizational structure. Developed recommendations including short-term and long-term action plans. Provided IT advisory services to assist the IT Director in critical decision-making and advised the executive management team regarding IT priorities and issues. Participated in regular IT steering committee meetings. Interviewed potential IT hires and provided feedback to the management team regarding skills and fit in the organization. |
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Software Company IT Staffing Assessment
Evaluated the organization of the software development staff as well as the supporting departments for a technology company that had grown quickly and over-expanded its software development staff to support the software infrastructure for its services. The final recommendations resulted in more efficient operations and a more effective software development process. |
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Healthcare Company Requirements Analysis and Software Package Selection
Led requirements analysis phase to gather requirements for complex reporting system. Facilitated user work sessions to define detailed reporting requirements including business process flows, detailed data flows, data mining, ad hoc and standard reporting, user interfaces, security, and system interfaces. Documented functional and technical requirements. Analyzed software options. Compared requirements against software options and facilitated software recommendation. Developed high-level project plan and estimated costs for development phase of the project. |
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Healthcare Company Business Process Redesign Initiative |
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Led a business process redesign project to automate the Accounts Payable process for a Fortune 100 healthcare company. Worked with key business groups to understand the business objectives, measurements, and inhibitors. Analyzed and documented the “as is” business processes. Facilitated creative problem-solving sessions to define “to be” streamlined processes. Documented the redesigned processes and associated benefits. Documented a high-level implementation plan including estimated implementation and support costs. |
